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Updated 06/10/2020

Privacy Policy


Kaluma Travel Limited (referred to as Kaluma or we or our or us) is a company registered in England under number 4783110 whose registered office address is located at Cedar Court, 5 College Street, Petersfield, Hampshire, GU31 4AE.

Privacy is extremely important to Kaluma.  We will never misuse or sell your data to anyone and will always ensure any data we hold is stored securely.

This policy explains how we use, protect and manage the information we collect. It also explains how to contact us if you have any queries about our management of, or would like to request access to, your personal information.

We reserve the right to change this privacy policy as deemed necessary from time to time or as required by law. Any changes will be immediately posted on this website and you are deemed to have accepted the terms of the privacy policy on first use of the website following the alterations.

Kaluma is the data controller for the purposes of the European General Data Protection Regulation (GDPR) and data protection legislation from time to time in force and is responsible for your personal data.


The types of information we collect include:

We will collect personal information directly from you or a person authorised to provide this information on your behalf. If we collect your personal information from a third party (typically a booking agent), we will take reasonable steps to ensure that it has obtained your consent to provide your personal information to us.

If you no longer wish to receive copies of our newsletter or promotional information you may unsubscribe by contacting us as described below. For communications sent by e-mail or other electronic means you will also be able to unsubscribe using the unsubscribe mechanism in the message itself.


If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit our website. Cookies allow us to collect information about your computer, which may include your IP address, type of browser, operating system, domain name, and the details of any website which has referred you to our website. We use cookies to track and collect information about which parts of our site and newsletter you visit.

If you would rather not have this information stored, you can configure your browser so it does not accept cookies.


As a luxury chalet operator and organiser of luxury holidays, we are exercising a legitimate interest in collecting and retaining the personal data of our clients and suppliers so that we can organise your holiday and provide you with the services promised.  We also have a legitimate business interest in sending relevant and useful information about our chalet offering and services to clients and potential clients in order to develop our products and services and grow our business.

With respect to managing our recruitment process, we have a legitimate business interest in solicitation, evaluation, and selection of applicants for employment.


We will only use your personal information for purposes connected with our delivery of your holiday. In order to properly conduct our activities, we may disclose personal information to other persons or organisations including:

Our credit/debit card transactions are fulfilled by Global Iris. We do not process these transactions directly and do not store related information on our systems.


Compatible with the GDPR we will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.  Kaluma is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.  For details please contact the Data Protection Representative.

Under the GDPR you have the right to:


If you have any questions or concerns about how we handle your personal information, or would like to request a copy of the personal information we hold about you, please contact us on

We will provide you with access to your personal information if practicable and, will take reasonable steps to amend any of your personal information that is inaccurate or out of date.


If you consider a breach of the applicable privacy laws or your rights in relation to privacy has occurred, you may contact us and we will attempt to resolve your complaint.


By using this website, you accept this privacy policy. By providing your personal data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the purposes set out in this privacy policy statement.

Kaluma is the data controller for the purposes of the European General Data Protection Regulation (GDPR) and data protection legislation from time to time in force and is responsible for your personal data.








+44(0)1730 260 263 ENQUIRIES@KALUMASKI.COM